FAQ

What do you sell?

We sell home health products: dietary supplement capsules (Daily Balance, Mindful Nutrition, Daily Minerals), home monitoring devices and diagnostic tools for general wellness use, caregiver and medication aids, medical supplies, and digital wellness e-books. See All Products for the full list.

Is my purchase a subscription?

No. Every order is a one-time purchase. We do not offer subscriptions, autoship or recurring billing.

How will the charge appear on my card statement?

Charges will appear as NOURQIS*T8772003145. Your card is charged when you place your order.

How much is shipping and how long does it take?

Standard shipping is free within the United States. Orders are processed in 1–2 business days and delivered by USPS in 3–5 business days. We ship to U.S. addresses only. See the Shipping Policy.

Can I cancel my order?

Yes. You can cancel before shipment for $0 by online form, email (support@nourqisactive.com) or phone (877-200-3145). After shipment, our refund policy applies.

What is your refund policy?

A full refund of the product price, shipping and tax within 30 days of delivery, on opened or unopened items. No return is required and there are no fees. Refunds go to the original card within 5 business days. See the Refund Policy.

Do I need to send the product back?

No. Please do not mail anything back unless customer service asks you to. Our returns address is mail-only.

Do you ship outside the United States?

No. We currently ship to addresses in the United States only.

Should I talk to a doctor before taking a supplement?

Yes. Consult a doctor before starting any supplement, especially if you are pregnant or nursing, take medication, or have a medical condition. See the FDA Disclaimer.

I do not recognize a charge. What should I do?

Please contact us first at 877-200-3145 or support@nourqisactive.com. See Before You Dispute.

How do I contact you?

Call 877-200-3145 or email support@nourqisactive.com, Monday–Friday, 9 AM–5 PM PT.